Shipping policy
Last updated: September 5, 2025
At Hannah Simson, we aim to provide a reliable and transparent shipping experience. This policy explains our fulfillment times, delivery estimates, shipping costs, and tracking information.
Shipping Destination
Hannah Simson currently ships to customers within the United States.
Free Standard Shipping
We offer FREE Standard Shipping on all eligible U.S. orders.
There is no additional standard shipping charge at checkout.
Fulfillment Time
Orders are processed and prepared for shipment within 2 business days after the order and payment have been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Transit Time
After your order has been fulfilled and handed over to the shipping carrier, Standard Shipping typically takes 3–5 business days.
Estimated Total Delivery Time
Our standard estimated delivery timeframe is:
Fulfillment time: 2 business days
Transit time: 3–5 business days
Total estimated delivery time: 5–7 business days
Estimated delivery dates may also be displayed at checkout.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been shipped, you will receive tracking information when available.
Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.
International Fulfillment
Some Hannah Simson orders may be fulfilled from international locations.
International shipments may be subject to customs processing or carrier procedures that can occasionally affect delivery times.
Customers will not be charged additional standard shipping fees beyond those displayed at checkout.
Delivery Delays
We make every reasonable effort to deliver orders within the estimated 5–7 business day timeframe.
If your order is significantly delayed, please contact Hannah Simson Customer Support so we can review the shipment and assist you.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment.
Address changes cannot be guaranteed once an order has been processed or shipped.
Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
If a package is confirmed as lost in transit, we will provide an appropriate resolution.
Damaged Orders
If your order arrives damaged, please contact us promptly with your order number and photographs of the affected product and packaging.
Damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet been processed or shipped. Once an order has been shipped, it may need to be handled through our standard return process.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact Hannah Simson Customer Support using the contact information provided on our website.
Please include your order number when contacting us about an existing order.