FAQS

Find answers to the most common questions about shopping, shipping, returns, refunds, and orders at Hannah Simson.

Orders & Shipping

Where does Hannah Simson ship?

We currently ship to customers within the United States.

Do you offer free shipping?

Yes. We offer FREE Standard Shipping on eligible U.S. orders.

Any applicable shipping charges or alternative shipping options will always be clearly displayed at checkout before you complete your purchase.

How long will my order take to arrive?

Our standard estimated delivery time is 5–7 business days.

This consists of:

• Fulfillment time: 2 business days

• Transit time: 3–5 business days

Business days are Monday through Friday, excluding applicable public holidays.

Where are orders shipped from?

Hannah Simson works with fulfillment partners, and some products may be fulfilled from international locations.

The fulfillment location may vary depending on the product and availability.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided when available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Why hasn't my tracking information updated?

Tracking information can occasionally take time to update after a package has been handed over to the carrier.

If your tracking has not updated for an extended period or your order is significantly delayed, please contact our customer support team.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 30 days of delivery, including returns of defective and non-defective products.

Products must meet the eligibility requirements outlined in our Return & Refund Policy.

Do you accept exchanges?

Yes. We accept exchanges on eligible products within 30 days of delivery, subject to product availability and our return conditions.

Who pays for return shipping?

If you receive an incorrect, damaged, or defective product, Hannah Simson will cover the approved return shipping cost.

For non-defective or change-of-mind returns, the customer is responsible for return shipping costs.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

What should I do if my item arrives damaged or defective?

Please contact us promptly with your order number and photographs showing the issue.

Our team will review your request and provide the appropriate next steps. Depending on the circumstances, an eligible resolution may include a replacement, exchange, or refund.

Refunds

How long does it take to receive a refund?

Once your return has been received, inspected, and approved, the refund will be issued to your original payment method.

After the refund is issued, please allow approximately 5–10 business days for it to appear on your account. Actual processing time may depend on your bank or payment provider.

Will my original shipping fee be refunded?

Standard shipping is currently free on eligible U.S. orders, so there is generally no standard shipping charge to refund.

If a paid shipping service is offered in the future, applicable shipping charges will be handled according to our Return & Refund Policy.

Changes & Cancellations

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel an order.

We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our standard return process.

Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible.

We will make reasonable efforts to update your address before your order ships, but changes cannot be guaranteed once processing or shipping has begun.

Products & Payments

Are the prices shown at checkout final?

Your order total, including any applicable taxes or charges, will be displayed at checkout before you complete your purchase.

Is my payment information secure?

Payments are processed through the secure payment methods available through our online store. Hannah Simson does not directly store your complete payment card details.

Need More Help?

Can't find the answer you're looking for?

Please contact Hannah Simson Customer Support through our Contact Us page. When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.

We're happy to help.