Refund policy
Last updated: September 5, 2025
At Hannah Simson, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return or exchange in accordance with the policy below.
30-Day Return Policy
We accept returns of both defective and non-defective products within 30 days of delivery.
To be eligible for a return, the item must be:
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In new or unused condition
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In its original packaging, where applicable
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Returned with all accessories, tags, and components originally included
A receipt or proof of purchase may be required.
Returns for Non-Defective Products
If you change your mind or are not satisfied with your purchase, you may return the product within 30 days of delivery, provided it meets the eligibility requirements above.
Customers are responsible for return shipping costs for non-defective or change-of-mind returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
We will review the issue and, when approved, provide an appropriate resolution such as a replacement, exchange, or refund.
For approved returns involving damaged, defective, or incorrect products, Hannah Simson will cover the return shipping cost.
Please do not send an item back before receiving return instructions from us.
Exchanges
We accept exchanges within 30 days of delivery for eligible products.
If you would like to exchange an item, contact us with your order information and the reason for the exchange. Exchange requests are subject to product availability.
If the exchange is required because we sent an incorrect or defective product, Hannah Simson will cover the applicable return shipping cost.
For exchanges requested for personal preference, such as a different size, color, or other non-defective reason, the customer is responsible for the applicable return shipping costs.
How to Start a Return or Exchange
To request a return or exchange, contact Hannah Simson customer support and provide:
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Your order number
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The email address used for the order
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The item you wish to return or exchange
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The reason for the return or exchange
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Photos of the product if it arrived damaged, defective, or incorrect
Once your request has been reviewed, we will provide return instructions and the appropriate return address.
Do not return products to the original shipping address unless instructed to do so.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 14 business days after a refund has been issued for it to appear on your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Return Shipping Fees
Damaged, defective, or incorrect items: Hannah Simson covers the approved return shipping cost.
Non-defective/change-of-mind returns: The customer is responsible for return shipping costs.
We do not charge a restocking fee for eligible returns.
Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, safety, customization, or other product-specific reasons. Any applicable return restrictions will be clearly disclosed on the relevant product page before purchase.
This does not affect returns for products that arrive damaged, defective, or incorrect where applicable.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel the order before it has been processed or shipped.
Once an order has been shipped, it must be handled according to our standard return process.
Contact Us
If you have any questions about a return, refund, or exchange, please contact Hannah Simson through the contact information provided on our website.
Hannah Simson
Customer Support