Privacy policy

Last updated: September 5, 2025

Hannah Simson respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit hannahsimson.store, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order number

  • Purchase history

  • Shipping and delivery information

  • Returns, refunds, and exchange information

Payment Information

When you make a purchase, payment information is processed through our authorized payment service providers.

Depending on the payment method used, these providers may collect information necessary to process your transaction, such as payment card or account information.

Hannah Simson does not directly store complete payment card numbers.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring website

  • Website interactions

  • Approximate location derived from IP address

  • Cookie and similar technology information

Customer Support Information

When you contact us, we may collect the information you provide in your message, including your contact details, order information, photographs, and other information necessary to assist with your request.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order and tracking updates

  • Manage returns, refunds, and exchanges

  • Provide customer support

  • Communicate with you about your order

  • Maintain and improve our website

  • Personalize your shopping experience

  • Detect and prevent fraud, abuse, and security incidents

  • Comply with applicable legal obligations

  • Maintain business and transaction records

  • Measure website and advertising performance

  • Provide marketing communications where permitted by law

3. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to offer our products and services online. As a result, certain personal information may be processed by Shopify in connection with operating our store, processing transactions, providing security, and delivering ecommerce functionality.

Shopify's handling of personal information is also governed by its own privacy practices.

4. How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

These may include:

  • Ecommerce platform providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security providers

  • Professional advisers and other service providers

We may also disclose information when required to comply with applicable laws, regulations, legal processes, or lawful government requests.

5. Cookies and Similar Technologies

Hannah Simson and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand how visitors use our website

  • Measure website performance

  • Prevent fraud and improve security

  • Measure advertising effectiveness

  • Provide relevant advertising where permitted

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

Where required, we may provide additional choices regarding non-essential cookies or similar technologies.

6. Advertising and Analytics

We may use third-party advertising and analytics services to understand website performance, measure advertising campaigns, and improve our services.

These providers may use cookies or similar technologies to collect information about interactions with our website.

Depending on applicable law and your location, you may have choices regarding certain advertising or tracking activities.

7. Marketing Communications

If you choose to receive promotional emails or other marketing communications from Hannah Simson, we may use your contact information to send you information about products, promotions, or store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Transactional communications relating to purchases, payments, shipping, security, or customer service may still be sent when necessary.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to personal information we hold about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • A copy of certain personal information

  • Information about how your personal information is used

  • Withdrawal of consent where processing is based on consent

  • Opt-out from certain uses or disclosures where applicable

Some rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, please contact us using the information provided on our website.

11. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

12. International Data Processing

Because Hannah Simson, Shopify, and our service providers may operate in different countries, personal information may be processed or stored outside the state, province, or country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Hannah Simson is not responsible for the privacy or security practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page and the "Last updated" date will be revised.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding your personal information, please contact:

Hannah Simson
Website: hannahsimson.store

Additional customer service contact information is available on our Contact Us page.